Experience

AI Implementation SME & Content Producer
T-Mobile · Frisco, TX
Aug 2025 – Present
  • Serve as enterprise SME for Gradial across T-Mobile's digital content org, coaching multiple lines of business on platform adoption, rule creation, and workflow integration — directly accelerating time-to-value for each LOB.
  • Lead implementation for the Zipline LOB: defining integration scope, configuring Gradial rules, and aligning workflows to business goals within AEM environments.
  • Architected and deployed 12+ Gradial rules of varying complexity, streamlining content ingestion from Jira and reducing manual production effort across teams.
  • Influenced Gradial's product roadmap as an embedded enterprise power user: proposed a real-time ticket feedback mechanism post-Jira ingestion and a Gradial chatbot for ticket description refinement.
  • Managed content publishing and QA across T-Mobile web platforms in Adobe Experience Manager (AEM), ensuring brand integrity and cross-functional alignment with Legal, Analytics, SEO, and Product.
  • Utilized AI to build internal software solutions that increased team velocity; coached teammates on AI-first workflows to reduce friction and accelerate delivery.
Founder & Principal Consultant
Nabil Pervez Consulting (NPC) · Dallas, TX
Jan 2024 – Present
  • Provided fractional executive consulting on AI strategy, MarTech stack selection, branding, and digital operations for agencies and businesses.
  • Leveraged AI-assisted coding to dramatically compress branding timelines — using LLM-assisted research, rapid prototyping, and automated asset generation to deliver brand identities at a fraction of traditional agency cost.
  • Scoped and designed system integrations in complex marketing environments; defined success criteria, validated implementations, and delivered phased activation roadmaps aligned to client KPIs.
  • Conducted business process assessments, identified MarTech stack gaps, and produced stakeholder-facing roadmaps with clear ROI framing for executive audiences.
AI Implementation SME & Information Technology Specialist
Prospera Financial Services, Inc. · Dallas, TX
Oct 2024 – Aug 2025
  • Implemented a RAG AI system using Microsoft Copilot, enabling AI-assisted information retrieval across business-critical knowledge bases and reducing research overhead for internal teams.
  • Led cross-functional IT initiatives covering systems, network security, and AI enhancements; administered Azure AD, Fortinet/Meraki firewall systems, and Entra automation — reducing security incidents by 15%.
  • Automated new PC builds using a combination of PowerShell, Microsoft Autopilot, and Microsoft Intune — reducing new PC build times by 90% via full automation. Leveraged AI-assisted coding to architect and generate the foundational PowerShell scripts.
  • Drove ITSM improvements via ITIL practices, achieving 90% first-contact resolution; utilized PowerShell and Python to support scalable, automated infrastructure.
Co-Founder, CTO & Senior Product Manager
AOE Creative · Award-Winning Digital Agency · Dallas, TX
Nov 2018 – Feb 2024
  • Co-founded and scaled a multi-million dollar digital agency with enterprise clients including LEGO, Red Bull, Coca-Cola, Riot Games, and Activision Blizzard; managed a $5M+ project portfolio.
  • Directed end-to-end product and implementation lifecycle for SaaS, web, AR/VR, and campaign products — from scoping and roadmap definition through go-live, QA, UAT, and client adoption.
  • Led cross-functional teams of up to 30 using Agile and Waterfall; achieved 95% milestone adherence across concurrent project frameworks via Jira and Smartsheet.
  • Drove measurable client outcomes: 30% engagement lift for Riot Games; 2.2M+ campaign reach for Coca-Cola at half industry-standard CPM.
  • Built executive-level client relationships; achieved a 90% client referral rate and reduced churn by 30% through proactive delivery management.
  • Delivered award-winning campaign for Houston Outlaws / Infinite Esports generating 10M+ impressions; finalist for Esports Organization of the Year.
Marketing Project Manager
Infinite Esports & Entertainment · Dallas, TX
Oct 2017 – Oct 2018
  • Directed award-winning brand campaign generating 10M+ impressions and events with 10K+ attendees each; managed cross-functional team of marketers, designers, videographers, and talent via Agile.
Marketing Project Manager
PVP Live · Frisco, TX
Jun 2016 – Sep 2017
  • Scaled platform to 3M+ monthly active users through influencer strategy and data-driven content marketing; built 100K+ engaged community across social platforms.
Technical Support Engineer
MutualMind (acquired by Shapiro+Raj)
2014 – 2016
  • Provided expert support across multiple operating systems, including Windows, macOS, and Linux, ensuring comprehensive and tailored support for a diverse client base while leading the ITSM team.
  • Resolved technical issues promptly, achieving a 95% first-contact resolution rate and boosting customer satisfaction scores by 20%.
  • Conducted training sessions for clients on the effective use of the platform, increasing their self-sufficiency and reducing support requests by 25%.
  • Achieved 99% SLA compliance by streamlining support processes and utilizing real-time analytics to monitor performance.
  • Increased customer retention rate by 20% by providing high-quality, personalized support.
  • Saved the company $50K annually by optimizing support workflows and vendor contracts for support tools and services.
Functional Analyst
T-Mobile
2012 – 2014
  • Led the ITSM team, swiftly addressing threats to minimize operational impact.
  • Achieved 98% SLA compliance by streamlining support processes and utilizing real-time analytics to monitor performance.
  • Improved first call resolution rate to 90% and reduced average response time by 35% through process optimization and advanced training programs.
  • Decreased average ticket resolution time from 24 hours to 8 hours, resulting in a 50% increase in customer satisfaction scores.
  • Developed and delivered training programs that improved support staff efficiency by 25%, reducing onboarding time for new hires by 20%.
  • Created and maintained technical documentation for common support issues, streamlining troubleshooting processes and reducing average resolution time by 25%.
  • Promoted: Tier 1 > Tier 2 > Tier 3 > Trainer > Functional Analyst.
Service Desk Analyst
Fujitsu
2011 – 2012
  • Administered user accounts in Active Directory, ensuring accurate and up-to-date access permissions, which improved user access efficiency and reduced support ticket volume by 20%.
  • Collaborated with the incident response team to promptly address cybersecurity threats, minimizing operational disruptions and enhancing overall security posture.
  • Managed endpoint security, including firewall maintenance, to safeguard the organization's network against unauthorized access and potential breaches, resulting in a 15% reduction in security incidents.
  • Provided timely and effective support to users, achieving a 90% first-contact resolution rate and enhancing overall user satisfaction.
  • Created and maintained technical documentation for common support issues, streamlining troubleshooting processes and reducing average resolution time by 25%.

AI Builds & Projects

Product Portfolio — 12+ AI-Assisted Code Web Applications

Full suite of products built using AI-assisted development, including productivity tools, Islamic heritage apps, and interactive experiences. Hosted across ~100 GitHub repositories.

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Serenity

A comprehensive mental health toolkit featuring anxiety management strategies, guided box breathing exercises, and mood-tracking journaling to help users self-regulate and identify actionable mental health solutions.

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Baraka Boost

An Islamic productivity application designed to foster focused, spiritually-aligned habit tracking and daily workflows.

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KinKeep

A privacy-focused Personal Relationship Manager (PRM) that transforms a static address book into an active relationship maintenance plan, built entirely as a local-first application.

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Onyx Chat

A privacy-first, purely peer-to-peer video calling platform requiring zero accounts and strictly enforcing no user tracking.

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Islamic Information RAG Agent

Built a custom Retrieval-Augmented Generation AI agent using n8n, enabling semantic search and Q&A over Islamic knowledge bases — demonstrating applied LLM pipeline architecture and RAG system design.

Enterprise RAG Implementation — Prospera Financial

Deployed Microsoft Copilot-powered RAG system for internal knowledge retrieval, streamlining information access for financial services workflows and dramatically reducing research overhead.